[6230] IT Support Technician

Start date: Negotiable
Clearance: NATO Secret or equivalent
Location: Bydgoszcz, Poland

Requirements:
• Proven experience in end-user IT support (desktops, laptops, peripherals) in an enterprise or operational environment.
• Experience with device setup, reimaging and software installation.
• Practical experience in a VDI-based environment.
• Hands-on experience in user support and troubleshooting (hardware, OS, connectivity).
• Experience working in a ticketing or service management system (logging and tracking tasks, e.g., ITSM).
• Familiarity with working in structured environments (following procedures, processes, checklists, and instructions).
• Good working knowledge of Windows operating systems (installation, configuration, troubleshooting), basic networking (IP addressing, connectivity checks, Wi-Fi/LAN issues), standard office software and common enterprise tools.
• Basic understanding of IT security practices (e.g., password handling, access control, safe use of devices).

Desirable:
• Experience in NATO or NCIA environments.
• Knowledge of ITIL practices.
• Experience supporting CIS deployments for exercises.
• In-depth knowledge of VMware and Microsoft systems / tools.